Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email, phone, company name, job title
• Billing Information: Payment card details (processed by Stripe — we never store card numbers)
• IT Environment Data: Network configurations, device inventories, software licenses, and security assessments you share with us
• Support Tickets: Issues, screenshots, and communications through our helpdesk

Information Collected Automatically

• Monitoring Data: System performance metrics, uptime data, and security events from managed devices
• Usage Data: Pages viewed and features used on our platform
• Device Information: Browser type, OS, device type
• Log Data: IP address, access times, referring URLs

2. How We Use Your Information

• Deliver and maintain managed IT services
• Monitor your infrastructure for threats and performance issues
• Provide helpdesk support and incident response
• Process payments and manage your subscription
• Send service alerts, maintenance notifications, and security advisories
• Improve our services and develop new features
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share data only with:

Service Providers

• Stripe — Payment processing
• Cloudflare — Security and CDN
• Vercel — Application hosting

Legal Requirements

We may disclose information if required by law, subpoena, court order, or government request.

4. Data Security

• All data transmitted over HTTPS/TLS encryption
• Encryption at rest for stored data
• Multi-factor authentication
• Role-based access controls
• Regular security audits and penetration testing
• SOC 2 compliant practices

5. Data Retention

• Account Data: Retained while active + 30 days after deletion request
• Monitoring Data: 90 days rolling retention
• Support Tickets: Retained for duration of service + 1 year
• Billing Records: 7 years per tax requirements

6. Your Rights

• Access your personal data
• Correct inaccurate information
• Delete your account and associated data
• Export your data in a standard format
• Opt out of marketing communications

Contact: privacy@pexlo.com

7. Cookies

We use cookies for authentication, preferences, and analytics.

8. California Residents (CCPA)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of sale (we do not sell personal information)
• Right to non-discrimination

9. Children's Privacy

Pexlo is not intended for anyone under 18.

10. Changes to This Policy

Material changes communicated via email 30 days in advance. Continued use constitutes acceptance.

11. Contact Us

Pexlo, Inc.
Email: privacy@pexlo.com
Website: pexlo.com